Fiq7 Responsible Gaming – A Safe Play Guide for Malaysian Players

Responsible gaming means using an online casino platform like fiq7 as a form of entertainment — much like watching an EPL match or the Malaysia Super League, catching a film, or playing e-sports on the weekend — and not as a means to generate income or solve financial problems. This is the single most important distinction every player needs to understand before starting a gaming session.

Playing responsibly means you:

• Setting a budget before you play and sticking to it strictly, without exception.
• Only play with disposable income — money you can afford to lose — not your monthly salary, emergency savings, or funds set aside for your family's needs.
• Treating every amount deposited into fiq7 as an entertainment expense — not an investment expected to deliver a return.
• Know when to stop — whether after a win or a loss — and actually stop at that point.
• Not playing when you are emotionally unstable, stressed, upset, or under the influence of alcohol.
• Balancing your gaming time with other healthy activities in your daily life.

When gaming starts to feel like a burden, an obligation, or a way to "win back" money you have already lost — that is exactly the right moment to stop and use the self-control tools provided by fiq7. No gaming session is worth more than your mental and financial wellbeing.

fiq7 offers a range of self-control tools accessible directly from your account settings — no need to contact customer support first. We designed these tools to be easy to find, straightforward to use, and effective immediately upon activation.

Gambling problems rarely develop overnight. They tend to build up gradually and are difficult to spot in the early stages — especially by the person experiencing them. Recognising the early warning signs is the most important step toward preventing the problem from escalating. fiq7 encourages all members to read through this list honestly:

Answer the following questions honestly. There are no right or wrong answers — this is simply a tool to help you better understand your own gaming patterns:

Setting deposit and loss limits at fiq7 is a straightforward process you can complete on your own in just a few minutes. Here is a step-by-step guide:

Self-exclusion is the most powerful tool in the responsible gaming arsenal fiq7. It is a serious step to consider when deposit limits and other control tools are no longer sufficient to manage your gaming patterns. Here is what you need to know:

When should I use self-exclusion?

• When you find yourself unable to stick to the limits you have set for yourself.
• When you feel that gaming is beginning to affect your personal relationships, work performance, or financial wellbeing.
• When you have answered "Yes" to several questions in the self-assessment above.
• When someone close to you raises serious concerns about your gaming habits.
• When you want to give yourself the space and time to reassess your relationship with gambling.

Self-exclusion period options at fiq7:

• 3 months – Suitable when you need a longer break than a standard cool-off period allows
• 6 months – The standard recommended duration as a starting point
• 1 year – For cases where a longer break is needed
• 5 years – For serious, long-term commitment
• Permanent – Permanent account closure with no possibility of reopening

While self-exclusion is active, fiq7 will ensure your name and email are recorded in our internal system to prevent re-registration during the relevant period. We will also make sure you do not receive any promotional emails, bonus offers, or marketing communications throughout the duration of your exclusion.

Platform fiq7 is exclusively for individuals aged 18 and above. This is not merely a legal requirement — it is a moral commitment we uphold with the utmost seriousness. Below are the concrete steps we take to protect young people:

• Age Verification at Registration: All new registrants are required to provide accurate date of birth information during registration. Accounts where the date of birth does not confirm the user is 18 or above will not be activated.
• KYC Verification Before First Withdrawal: Before processing any first withdrawal, fiq7 requires full identity verification including a copy of your MyKad. This ensures that accounts cannot be used by underage individuals using another person's details.
• Activity Pattern Monitoring: fiq7's security team monitors suspicious activity patterns that may indicate underage account use. Any account under suspicion will be suspended immediately pending identity verification.
• Immediate Closure of Underage Accounts: Should we discover any account being used by an individual under 18 — whether through false registration or unauthorised use — the account will be terminated immediately and all balances forfeited.

Advice for Parents & Guardians:

If you have children or dependants under 18 who share the same devices as you, we recommend the following steps to prevent unintended access:

• Use parental control software on shared devices to block access to gambling websites.
• Do not save your fiq7 account password on the browser of any device shared with children.
• Log out of your fiq7 account every time you finish using it if you are on a shared device.
• If you suspect your child has been using your account, contact fiq7 support at [email protected] immediately so that appropriate action can be taken.

Asking for help is not a sign of weakness — it is a sign of courage and self-awareness. If you or someone you know is struggling with gambling-related issues, support is available. fiq7 encourages all members to use the available support resources without shame or fear of judgment.

Remember: seeking help early is always easier than waiting until the situation becomes critical. fiq7 is here to support you — whether for an enjoyable gaming experience or when you need help playing more responsibly.