Fiq7 Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

These Terms & Conditions ("Terms") govern the use of the platform fiq7 accessible via the official website and any associated mobile applications. These Terms apply to all visitors, registered users, and subscribers of the platform.

By accessing or using the platform fiq7, you agree to be bound by these Terms and all applicable laws and regulations. If you are using the platform on behalf of an organisation, you confirm that you have the authority to bind that organisation to these Terms.

Fiq7 reserves the right to amend, update, or replace any part of these Terms at any time. Notice will be provided via email or in-platform notification at least seven (7) days before any material changes take effect. Continued use of the platform after such amendments constitutes acceptance of the revised Terms.

To register and use the platform fiq7, you must meet all of the following eligibility requirements:

• You must be at least 18 years old at the time of registration. fiq7 enforces this age requirement strictly and will terminate the account of any user found to be underage without notice.
• You must be a legally recognised individual with the capacity to enter into a binding agreement.
• You may not register for or use the platform if you are a resident or citizen of a jurisdiction that prohibits online gambling.
• You are not currently on any self-exclusion list or prohibition list issued by any relevant regulatory body.
• You are not registering on behalf of or for the benefit of any third party.

During registration, you are required to provide information that is truthful, accurate, current, and complete. fiq7 reserves the right to request identity verification documents at any time and to suspend an account until verification is successfully completed. Providing false or misleading information during registration is sufficient grounds for account termination and forfeiture of all credit balances.

You are solely responsible for keeping your account login credentials confidential fiq7 including your username and password. You agree to:

• Do not share your login credentials with any other party.
• Notify fiq7 immediately if you suspect any unauthorised access to your account.
• Ensure you log out of your account after every gaming session, particularly when using a shared device.
• Use a strong, unique password that is not used for any other account.

fiq7 is not liable for any losses arising from unauthorised account access resulting from your failure to keep your login credentials confidential. However, fiq7 will take all reasonable steps to assist in investigating and resolving any report of a compromised account.

Fiq7 reserves the right to suspend, restrict, or terminate any account suspected of fraudulent activity, multi-accounting, bonus abuse, or any breach of these Terms without prior notice in cases involving high risk.

Platform fiq7 accepts deposits via the following local Malaysian payment methods:

• The minimum deposit amount is RM 20.00 per transaction. No maximum deposit limit is set, except for any limits imposed by the payment method itself.
• All deposits are processed in Malaysian Ringgit (MYR). No foreign currency transactions are accepted on the fiq7 platform.
• Successful deposits will be credited to your fiq7 account fiq7 your account within seconds to up to five (5) minutes, depending on the method used.
• Fiq7 does not charge any processing fees for deposits. However, payment service providers may impose their own charges that are beyond fiq7's control.
• All deposits are final and non-refundable except under circumstances specifically set out in fiq7's refund policy.

Member fiq7 may withdraw winnings at any time, subject to the following conditions:

• The minimum withdrawal amount is RM 50.00 per withdrawal transaction.
• Identity verification (KYC – Know Your Customer) must be fully completed before your first withdrawal is processed. This includes verification of your full name, MyKad number, and payment method.
• The withdrawal method must match the deposit method used — funds are returned to the original source unless otherwise approved by fiq7.
• Withdrawal processing time is between 5 minutes to 60 minutes for the majority of transactions. Certain cases requiring additional security review may take up to 24 hours.
• Fiq7 reserves the right to withhold withdrawals until the wagering requirements for any bonus received have been fully met.
• Where fraudulent activity or a breach of terms is suspected, fiq7 reserves the right to suspend withdrawals until the investigation is concluded.

There is no monthly withdrawal limit set for regular active members. VIP Members fiq7 enjoy priority withdrawal processing and more flexible limits as part of their VIP membership benefits.

fiq7 offers a variety of bonuses and promotions from time to time for registered members. All bonus offers are subject to the following specific conditions:

• Wagering Requirement: All deposit bonuses carry a wagering requirement that must be met before the bonus or any winnings derived from it can be withdrawn. The wagering requirement for each bonus is clearly stated in the relevant promotion's terms.
• Validity Period: All bonuses have a set validity period. Bonuses that are unused or wagering requirements that remain incomplete at the end of the validity period will expire and cannot be reinstated.
• Single Bonus Use: Only one (1) active bonus may be used at a time unless otherwise specified in the relevant promotion's terms.
• Welcome Bonus: The welcome bonus is available to new members registering for the first time only. One welcome bonus is permitted per individual, IP address, device address, and residential address.
• Weekly Cashback: fiq7's cashback program is recalculated weekly based on net losses. The cashback rate depends on membership tier – Regular Member (5%), Pro Member (10%), and VIP Member (up to 20%).

All games available on the platform fiq7 — including slots such as White King, Mystery Joker, and Red White Blue; Live Casino games such as French Roulette and Sic Bo Live; and all other table games — are subject to the specific rules stated within each respective game.

• Minimum and maximum bet limits for each game are as displayed within the game interface. fiq7 reserves the right to modify these limits at any time.
• All game outcomes generated by a certified Random Number Generator (RNG) or by live dealers in Live Casino games are final and not subject to dispute.
• In the event of a technical disruption or system failure during an active round, fiq7 will use server logs to determine the correct outcome. If the logs are insufficient, the bet will be voided and all credits fully refunded.
• Any attempt to exploit software vulnerabilities, or to use bots, automation tools, or any other unauthorised means to gain an advantage, is strictly prohibited and will result in immediate account termination.
• Fiq7 reserves the right to void and reject any bet placed after the outcome is known, or where a technical error occurs that affects the game result.

The return-to-player (RTP) rates for all games are published periodically and can be reviewed in the game information section of the platform fiq7. The platform-wide average RTP exceeds 96%, with select games such as French Roulette offering an RTP as high as 98.65%.

fiq7 fully committed to responsible gaming practices. We believe that healthy entertainment starts with players who are in control of their own play. As part of this commitment:

• Fiq7 provides daily, weekly, and monthly deposit limit tools that members can set themselves within their account settings.
• Session time reminder tools are available to help members monitor the duration of their gaming sessions.
• Temporary self-exclusion options (7 days to 6 months) and permanent self-exclusion are available for members who need a break from play.
• Fiq7 strictly enforces an 18 and above age requirement. Any individual found to have provided false age information during registration will be permanently banned from the platform.
• Members showing signs of problem gambling or addiction will be contacted by the fiq7 team and offered appropriate support.

If you or someone you know is experiencing gambling-related issues, please contact fiq7 support or seek help from a relevant organisation in Malaysia. More information is available on the Responsible Gaming ours.

The collection, processing, and storage of your personal data by fiq7 conducted in accordance with Privacy Policy ours, which forms part of these Terms & Conditions in their entirety.

• All personal data is protected with 256-bit SSL encryption, meeting banking-grade industry standards.
• Fiq7 does not sell, rent, or share your personal data with third parties without your explicit consent, unless required by law.
• You have the right to request access to, correction of, or deletion of your personal data by contacting fiq7 support.
• Fiq7 may use cookies and other tracking technologies to enhance user experience and for analytical purposes. Continued use of the platform constitutes consent to the use of necessary cookies.

You may close your account fiq7 you at any time by contacting our customer support. Before the account closure is processed, any remaining valid credit balance in the account will be paid out to you, subject to identity verification requirements.

fiq7 reserves the right to suspend or terminate accounts without notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Registration using false or misleading information
• Multiple account ownership
• Bonus or Promotion Abuse
• Fraudulent activity, money laundering, or any other illegal activity
• Use of bots, automation software, or other unauthorised means
• Upon request by the relevant authorities

In the event of account termination due to a breach of terms, fiq7 reserves the right to forfeit all credit balances, bonuses, and pending winnings held in the account.

Platform fiq7 is provided on an "as is" and "as available" basis. fiq7 makes no warranties, express or implied, with respect to:

• The availability or reliability of the platform at all times without interruption
• Errors or omissions in platform content
• Results to be obtained from use of the platform
• Data loss resulting from technical failures beyond fiq7's control

To the extent permitted by law, the total liability fiq7 to you for any claim arising from use of the platform is limited to the amount you have deposited within the thirty (30) days prior to the date the claim arose.

fiq7 reserves the right to amend these Terms & Conditions at any time. Members will be notified of material amendments via their registered email or an in-platform notification at least seven (7) days before the changes take effect.

Non-material amendments — such as clarifications of wording, spelling corrections, or formatting changes — may take effect without prior notice. Continued use of the platform after any amended terms come into effect constitutes full acceptance of those amendments.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute arising in connection with these Terms or the use of the platform fiq7 shall first be resolved through good-faith negotiation between the parties. Should negotiation fail, the dispute shall be referred to binding arbitration in accordance with the prescribed procedures.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms constitute the entire agreement between you and fiq7 with respect to the subject matter herein and supersede all prior agreements and understandings.