Fiq7 Privacy Policy – Personal Data Protection for Malaysian Players

This Privacy Policy applies to all personal information collected by fiq7 through our official website, mobile app, customer support interactions and all other communication channels related to our platform. This applies to all users, whether registered members or visitors simply browsing the fiq7 website without an account.

"Personal Data" in the context of this Privacy Policy refers to any information that can be used to identify an individual, directly or indirectly — including name, identification card number, email address, phone number, financial information, and your device's IP address.

This Privacy Policy should be read together with Terms & Conditions fiq7, which constitutes the entire agreement between you and our platform. Should there be any conflict between these two documents on matters of privacy, this Privacy Policy shall serve as the primary governing document.

fiq7 collects various categories of information depending on how you interact with our platform. Below is a full breakdown of the types of data we collect:

We collect this information through three main channels: (1) details you provide directly during registration, platform use, or when contacting support; (2) information collected automatically as you use the platform via cookies and tracking technologies; and (3) information from legitimate third parties such as payment providers and identity verification bodies, but only where required for regulatory compliance.

fiq7 uses your personal data solely for the following purposes, each grounded in a valid legal basis:

• Account Management: Creating, verifying and managing your fiq7 account, including identity verification during registration and the KYC process as required by regulations.
• Transaction Processing: Processing all deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u, CIMB Clicks), as well as withdrawals of winnings to the same methods, quickly and securely.
• Platform Security: Detecting and preventing fraud, account misuse, multi-account activity, and any other unlawful conduct that may compromise the security of the platform and its members.
• Regulatory Compliance: Fulfilling legal obligations, including reporting required under anti-money laundering (AML) regulations and KYC requirements in force in Malaysia.
• Service Improvement: Analysing usage patterns to improve platform design, game selection, processing speed and the overall user experience.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need support and to ensure all responsible gaming tools are functioning effectively.
• Service Communications: Sending you important notifications regarding your account, transactions, changes to our terms, and relevant security updates.

fiq7 does not sell, rent or trade members' personal data to any third party. However, we may share your information with the following categories of parties under limited circumstances and with strict controls in place:

• Payment Service Providers: Transaction information is shared with Malaysian eWallet and online banking providers (such as Touch 'n Go, GrabPay, DuitNow, and FPX) solely for the purpose of processing your deposits and withdrawals. These providers are governed by their own Privacy Policies and are not permitted to use your information for any other purpose.
• Gaming Software Providers: Minimum required gameplay data is shared with gaming software providers to ensure proper game functionality, RNG outcome verification, and RTP reporting. All providers are bound by strict confidentiality agreements with fiq7.
• Statutory Authorities: fiq7 will disclose information to Malaysian authorities when required by law, court order or a legitimate official investigation. This includes AML reports submitted to the relevant financial intelligence units.
• Identity Verification Services: For KYC purposes, fiq7 may engage licensed third-party identity verification services to authenticate the identity documents submitted by members.

In all of the above instances, fiq7 ensures that only the minimum necessary information is shared, and all recipient parties are bound by strict data protection agreements before any sharing takes place.

fiq7 continuously invests in industry-grade security infrastructure to ensure your personal data remains fully protected at all times. The security measures we have implemented include:

While fiq7 takes all reasonable measures to protect your data, no security system can guarantee 100% absolute protection against every threat. You also play an important role in keeping your account secure — use a strong password, never share your login credentials, and notify fiq7 immediately if you suspect any suspicious activity on your account.

Platform fiq7 uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions at its best. Below are the types of cookies we use:

• Necessary Cookies: These cookies are essential for the platform's core functions, including maintaining your login session, processing deposit and withdrawal transactions, and ensuring platform security. Without them, the platform cannot function properly and you will be unable to use it.
• Preference Cookies: Saves your preferences and settings – such as interface language, favourite games and display options – so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand how members use the platform – which pages are most visited, how long gaming sessions last, and where users encounter difficulties. This information is used in aggregated form without identifying individuals, to improve the platform.
• Security Cookies: Helps identify suspicious login attempts, CSRF attacks and abnormal usage patterns that may indicate account misuse.

You can manage cookies through your web browser settings. However, disabling essential cookies will affect the functionality of the platform fiq7 and may prevent you from using certain features. Continued use of the platform after receiving this cookie notice is considered your consent to the use of cookies as described above.

As a member fiq7 who are domiciled in Malaysia, you hold several rights regarding the personal data we collect and process. fiq7 fully respects and facilitates the exercise of these rights:

fiq7 retains your personal data only for as long as required for the purposes stated in this Privacy Policy, or as mandated by applicable Malaysian law. Our general data retention principles are as follows:

• Active Account Data: For as long as your account remains active on the fiq7 platform, we retain all data necessary to manage your account and provide services to you.
• After Account Closure: Transaction records, identity verification data, and support communications are retained for a minimum period of five (5) years following account closure, in accordance with AML regulatory and audit requirements. This is a legal obligation that fiq7 cannot waive, even upon member request.
• Cookie & Analytics Data: Session cookie data is deleted automatically when the session ends. Aggregated analytics data may be retained for longer periods but does not contain any personally identifiable information.
• Marketing Communications Data: If you withdraw your marketing consent, your preferences will be updated within 48 hours and you will no longer receive any marketing communications from us.

Once the lawful retention period has expired, your personal data will be securely deleted or anonymised using industry-recognised data deletion methods, ensuring it cannot be recovered or reused.

For the operation of the platform fiq7, there are situations where your personal data may be processed or stored outside Malaysia – for example, when utilising international cloud computing services or international gaming software providers.

Whenever personal data is transferred outside of Malaysia, fiq7 ensures that:

• The recipient country or region maintains a level of data protection equivalent to or higher than that of Malaysia.
• Binding and comprehensive data protection agreements have been signed with all international data recipients before any transfer takes place.
• All data transfers use encrypted, secure channels with continuous monitoring.
• Data transfers are limited to the minimum required for legitimate service purposes only.

Platform fiq7 is intended solely for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that personal data belonging to an individual under the age of 18 has been collected — whether through false information provided during registration or by any other means — we will take immediate steps to:

• Terminating the account in question immediately and without prior notice.
• Deleting all personal data relating to the minor concerned as promptly as possible.
• Forfeiting all credit balances, bonuses, and pending winnings in the account concerned.
• Reporting the incident to the relevant authorities where required under applicable law.

Parents or guardians who suspect that their child or dependent under the age of 18 has used the fiq7 platform are urged to contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

fiq7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, applicable legal requirements, or improvements to our services.

When material changes are made to this Privacy Policy, we will notify you via:

• A notification email sent to your registered account address at least seven (7) days before the changes take effect.
• A prominent notification within the fiq7 platform upon your next login.
• Update the "Last Updated" date at the top of this Privacy Policy.

Continued use of the platform fiq7 after the effective date of any amendment constitutes your acceptance of and agreement to the revised terms. If you do not agree with any of the changes, you have the right to close your account and request deletion of your data before those changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fiq7 regarding the handling of your personal data, please reach out to us through the following channels:

Please clearly state the subject of your request (e.g. "Data Access Request" or "Marketing Processing Objection"), your fiq7 account ID, and the required identity verification details so we can process your request promptly and accurately. All privacy-related communications are handled in strict confidence by fiq7's dedicated Data Protection Officer team.